Frequently Asked Questions

Is local pickup available?

Yes! We offer local pick up in Colwood, BC. You can select the option at checkout and more information will be provided to you.

When can I expect my order to ship?

Once we receive your order, our goal is to process it within 3-5 business days. Upon fulfillment of your order, your tracking number will be emailed to you. Please note turnaround times may be longer during launches of new collections, sales, or holidays due to the high volume of orders received.

*We are not liable for packages lost during transit*

Do you allow refunds/exchanges?

ALL SALES ARE FINAL. Due to the nature of our products we do not accept returns or exchanges. Once an item has shipped the sale is final. If you would like to make a change to your order prior to it shipping please contact us immediately via email at mountaintophandcrafts@gmail.com. Please refer to our refund policy

Where are your products made?

Our product are handmade in small batches in Victoria, BC.

Are your products vegan?

Most of our products are vegan. The exceptions include our honey, oat + goat milk soap, beard balm (contain beeswax) and shampoo/conditioner bars (contain hydrolyzed honey). 

Do you use lye in your soap?

Yes, lye is required to make soap. We mix oils, butters, water and lye to produce a chemical process called saponification. When this process is carried out correctly  no lye remains in the soap.  

How long until soap is ready for use?

Our soaps cure for a minimum of 4-6 weeks prior to sale. This allows the water to evaporate producing a drier, harder, and milder bar of soap. 

How do I properly care for my soap?

Always allow soap to dry out between uses. Do not allow soap to sit in water, place in a well draining soap dish.

How do I properly care for my candle?

Allow your candle to burn long enough to melt wax to the edges of container, this will prevent tunneling and future issues burning your candle. Trim wick before each use to approximately 1/8 - 1/4 inch. Stop use when 1/4 inch of wax remains. Never leave your burning candle unattended and keep away from children, pets, draperies, and furniture.

Do you use preservatives?

We do use a preservative that meets the COSMOS and ECOCERT standards in some of our products. All products that include or come into contact with water require a preservative to protect against bacteria and mold growth. 

Do you offer custom orders?

Yes! We can work with you to develop custom scents and colors. Custom orders do require 100% payment up front. 

Do you offer wholesale?

Yes! Please contact us via email at mountaintophandcrafts@gmail.com

What is the best way to get in touch?

Email us at mountaintophandcrafts@gmail.com